how to

Beat the Winter Blues and Keep Customers Happy

As I write, Winter Storm Jonas is surrounding my home. The wind is whipping, the walls are cold and the ground is covered in snow. The plows are not here yet and it is very quiet because I hear no trains, no planes, and no cars. I know a lot of people dislike winter and easily ...

How to Fail at E-commerce Without Even Trying

Failing at e-commerce

There are a lot of articles floating around about how to ensure success in e-commerce, some here and some on my blog. So rather than repeating myself, I thought that it would be more interesting to write about the quickest ways to kill your e-commerce business. E-commerce is a $1.5 trillion global economy, but it’s constantly changing and ...

How To Organize Chaos Into Greatness

If you have ever been in charge of any kind of project, you know as well as I that something always that happens when you least want or need it. You plan a wedding, and the night before the big day, you can’t find the seating chart no matter how much you look. So you have to start ...